FAQ

TICKET PRE-SALE INFORMATION
 
I WANT TO GET FIRST ACCESS TO TICKETS FOR JEFF LYNNE’S ELO 2018 US TOUR DATES, HOW DO I DO THIS?

Pre-order Jeff Lynne’s ELO brand new album Wembley or Bust (live album and film formats available) through the ELO Official Music Store before 4.00pm EST on November 14, 2017.
 
Or
 
You need to have registered via the No Purchase Necessary form hosted on the Official Music Store before 4:00pm EST on Tuesday 14th November 2017.
First access is only available for the US tour dates and will not be valid for tour dates in Canada.
 
 
WHEN WILL I GET MY PRESALE ACCESS CODE?
 
If you purchased an album before 4:00pm EST on November 14, 2017, you should receive an email containing your unique presale code by 5:00pm EST on November 14. Please check your inbox and junk folder carefully on/after this date and retain this email. If you still have not received a code, please contact:
 
WHEN DOES THE PRESALE OPEN?
 
You will receive an email with presale details by 5:00pm EST on November 14th. All tour dates will be listed at
 
Please note: Presale codes only guarantee your eligibility to access the ticket presale before general release. Presale tickets are available while supplies last and are not guaranteed. 
 
HOW DOES THE CODE WORK?
 
Each code is only valid Jeff Lynne’s ELO 2018 US dates and can only be used once.
 
You have access to buy up to four (4) tickets from the ticket agent to the confirmed 2018 US dates.
 
Please keep the email containing your presale link and unique passcode safe, ready for the presale. 
 
HOW DO I REDEEM MY CODE?
 
You will receive further information regarding when presale will begin.
 
Once the presale opens, simply follow the link provided in your email and select the date or venue you would like to purchase tickets for. Enter your unique presale passcode into the box provided when prompted to do so.
 
Please ensure you are entering your unique passcode into the appropriate box. 
 
I'VE PRE-ORDERED WEMBLEY OR BUST BUT I HAVE NOT RECEIVED MY CODE YET, WHY?
 
You should receive your code by 5:00pm EST on November 14, please check both your inbox and junk mail folders carefully to locate this email.
 
The code will be sent to the email address that you used when making your album purchase.
 
If you have not received this code within the standard timeframe please contact: http://elo.sandbaguk.com/support/tickets/new
  
Please quote your email address, full name – and we will verify your order and reply with your presale access code.
 
Before getting in touch, please don’t forget to check your junk mail folder too just in case your email is in there!
 
I'VE ENTERED MY PRE-SALE CODE ON THE TICKETMASTER PAGE – BUT IT DOES NOT WORK.
 
WHAT SHOULD I DO?
 
If your code does not work - please contact: http://elo.sandbaguk.com/support/tickets/new
 
Please quote your email address, full name and the pre-sale code you were originally allocated.
 
We will reply as quickly as possible. 
 
 
IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES?
 
One code is issued per customer.
 
I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?
In order to qualify for the ticket presale you need to order directly from the Official Music Store.
 
However, you may enter via the *NO PURCHASE NECESSARY form to receive a code.


I’VE PRE-ORDERED THE ALBUM BUT WHAT IF I LIVE OUTSIDE THE US?
 
This ticket presale is only valid for Jeff Lynne’s ELO US 2018 tour and you are only eligible to access the presale if you have ordered an album for delivery in the US. 
  
SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRESALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE.
 
GOOD LUCK!